FAQs

1. What products does This Is Heaven Store offer?

We offer a curated selection of home decor, beauty and health products, and pet supplies. Each product is handpicked to enhance your everyday life with a touch of joy and wonder.

2. How do I place an order?

Placing an order is simple! Browse our store, add your desired items to the cart, and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.

3. What payment methods do you accept?

We accept all major credit cards and debit cards for a seamless and secure checkout process.

4. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location, and any applicable duties or taxes are the buyer’s responsibility.

5. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery times will vary depending on your location and the shipping method chosen at checkout. You’ll receive a tracking number once your order is shipped.

6. Can I track my order?

Absolutely! Once your order has shipped, we’ll send you a tracking number via email so you can follow its journey to your doorstep.

7. What is your return policy?

We want you to be fully satisfied with your purchase. If you're not completely happy, we accept returns within 30 days of delivery. Please make sure items are in their original condition. For further details, visit our Return Policy page.

8. How do I return a product?

To initiate a return, please contact our customer service team with your order number and reason for the return. We’ll provide you with detailed instructions for returning the item.

9. Do you offer refunds?

Yes, once we receive your returned item and confirm its condition, we will issue a refund to your original payment method. Please allow a few days for the refund to reflect in your account.

10. Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to cancel or make changes, contact us within 24 hours of placing the order. We’ll do our best to accommodate your request.

11. Are your products eco-friendly?

Many of our products are made with sustainability in mind, especially in our home decor and pet supplies categories. We are committed to offering items that not only bring joy but are also kind to the environment.